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FAQs

Shop Online

Payments can be made using bank transfer, no money will be taken from your account upon checkout.


You will need to deposit the final amount into our account for the transaction to be finalised. Account details will be provided once you have clicked “Place Order”. Please transfer the total amount into the account ensuring you use your order number as the description/reference.


Your order will be placed on hold and shipped as soon as the payment has cleared.

YES!

While bongs and bong parts aren’t legal to sell in some states, most of the other items online here can be purchased in store at Pumped Up Kicks Newcastle, 117b Beaumont street, Hamilton, 2303.

We send our parcels with Australia Post – eParcel & express post.

All parcels are tracked and require a signature upon delivery for security reasons.

Indeed it is. We take our customers security very seriously and occasionally we will ask for proof of identity before processing your order. We know that in most cases, orders are legitimate but we’d hate to let someone fraudulently place an order using someone else’s credit card. We would feel better to be safe than sorry. Please contact us here if you have any questions about this process. To protect our customers from possible credit card fraud, our online security system is set at a high level. We may contact you if we require you to confirm cardholder details, when our security flags it for review.

My Account

Don’t worry – you can reset your password here!

Just click on the forgot password link before signing in to your account and we’ll send you an email with details on how to reset it.

Of course you can! Just login to your account and go to your account dashboard. You’ll see all your account details listed and have an option to ‘edit’ if necessary.
If your order or item hasn’t been shipped yet, then yes we can. Please contact us here for assistance. However, if your order has already been shipped then unfortunately we’re unable to cancel it. Some items are able to be returned so once your order arrives, feel free to email us for further information.

Deliveries

We send our parcels with Australia Post – eParcel & express post. For Dangerous Goods such as butane gas, lighters and flammable cleaning products, we ship with Star Track Express. All parcels are tracked and require a signature upon delivery for security reasons.

We have 3 shipping rates which are as follows:

$9.95 – Standard with tracking

$19.95 – Express Post

FREE standard shipping applies to orders over $200 – Australia Only

Australian orders will be delivered within 2-7 business days. Please note that some rural locations such as NT and WA can take an extra 3-5 days to arrive.

Delivery Times are calculated once the item leaves our warehouse. 

We ship daily on weekdays. Orders placed before 2pm (AEST/AEDT) on weekdays are dispatched the same day. Orders placed after 2pm weekdays, or on weekends will ship next business day.

Express Post is $19.95 for next business day delivery within Australia. Order before 2pm AEST/AEDT for same day dispatch. Please check Australia Post website to see if your postcode is within the Express Post guaranteed next business day delivery network, as areas outside of this will have additional delays.

We’ll send you an email when we have sent your order, but you can also login to your account and check your order status.

Of course! We’ll include the tracking number in your shipping confirmation email. You can then visit the Australia Post website here: https://m.auspost.com.au/view/tracking enter the tracking number and view the status of your order, and sign up for SMS alerts on your delivery.
For proof of delivery we require a signature upon delivery. If no one is home to sign for your parcel, it will be at the postie’s discretion if there is a safe place to leave it where it won’t be damaged by weather or easily stolen. If not, it will be taken to your closest Australia Post outlet. You can always see the status or location of your order with the tracking number.
We try to make our delivery estimates as accurate as possible. Keep in mind though, deliveries can be delayed in the post especially around the busy times. Please check the status of your order on the Australia Post website using your tracking details provided by email. If you have any questions about your order, Please contact us here.

Deliveries

Please ensure you take care to do your research and make an informed decision to select the correct item when ordering. If you have any questions about any of our items, please contact us here .

If an item arrives damaged or faulty, please contact us as soon as possible, so that our customer service team can assist you with a replacement, exchange or refund. Claims must be made within 14 days of purchase, and be supported with photographic or video evidence.

We are not required to provide a refund for Change of Mind purchases. Brand new and unused items can be returned at the customers own cost for exchange or credit only.

Due to the nature of the items we sell, unfortunately we’re unable to accept some returns. We do not accept Change of Mind returns at all on used vaporisers or used smoking paraphernalia.

Of course! We will always replace, refund or credit faulty items or items that arrive damaged.

Please contact us here and include details of the issue, along with any evidential photos or videos to support your claim