Terms & Conditions

Welcome to East Coast Bongs website!

By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without providing notice to you.

These terms and conditions apply to this website only.

Age Restriction

You must be over 18 years old to view or make a purchase on East Coast Bongs website. By selecting the click box to enter the site, you are agreeing that you are over 18 years of age. We cannot be held responsible for the actions of anyone using this website who is under 18 years of age.

Payment Surcharges

All Credit Card payments attract a 2% Bank Surcharge. This is a surcharge charged by the bank and passed onto you our Customer. Avoiding this fee is only possible by using one of the other payment methods.

Our products

Some products on this website may contravene certain laws in some parts of the world. East Coast Bongs will not be held responsible in the event of ‘you’ our client contravening such laws. All smoking products purchased from us are for use with tobacco or legal alternatives which comply with the laws. It is your responsibility to comply with local laws.

When purchasing products from our website you expressly agree and acknowledge that you will use the products for legal purposes.
You acknowledge and agree that:
1. When you place an order to purchase our products, you are making an offer to us.
2. We have the right to refuse service and orders placed for any of our products.
3. You must ensure that the product you are purchasing is legal in the state or territory that you reside in.
4. We are not responsible for the usage of the products after the purchase.

Stock and Availability

While we try to ensure that all the information on our website is accurate, unfortunately errors may sometimes occur. If an error has been made, we will inform you as soon as possible. We are under no obligation to fulfil an order for an incorrect item.

We cannot guarantee availability on all items and reserve the right to cancel any order at any time.

If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.

Pricing & Payments

All prices shown on our website are in Australian Dollars and include GST.

You will be billed in Australian Dollars.

What are my payment options?

We accept direct bank deposit, Paypal and credit card payment.

Is my card secure to use on your site?

East Coast Bongs values the security of your personal information. All details entered in our site go through a secure socket layer technology (SSL). Your details are encrypted and securely transmitted in through the payment gateway in order to be processed. Your credit card information is never stored.

Payment

When you make a purchase on East Coast Bongs website, you are agreeing that you are an authorized user of the credit card or debit card used to place your order.

In the case of direct debit payment method and bank transfer, your order will be shipped once the funds have cleared in our account.

It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.

Allow up to 7 working days for standard delivery, and additional time for remote areas or during peak periods. This time is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our warehouse and are not our responsibility.

Standard Postage Charges are $9.95 with tracking within Australia. Free standard shipping on all orders over $100.

Express Post is a flat rate of $19.95 for 1-3 business day deliveries to postcodes within the Express Post Network. Please check delivery timeframe to your postcode on the Australia Post website, as postcodes outside of the area will incur additional delays. Australia Post offer the next business day guarantee – it is the responsibility of Australia Post to uphold that guarantee. East Coast Bongs is not responsible for delays once Australia Post is in possession of your parcel.

East Coast Bongs reserve the right to increase postage charges on any order should we deem necessary i.e. excessively large orders or remote locations.

East Coast Bongs does not ship outside of Australia.

Fraud

All orders are subject to various security checks. If our fraud detection system detects an anomaly with your payment, you will be contacted to confirm your details. We reserve the right to hold your order during this process while we await your confirmation. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities.

Discount Codes

If you are using a discount or coupon code, you must enter it at checkout prior to making your payment. If your order is paid without entering a code, you are agreeing to pay the full amount for your items. Discounts cannot be applied or refunded to an order after payment has been made.

Shipping

It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.

Standard Postage Charges are $8.95 within Australia. Free standard shipping on all orders over $100.

Express Post is a flat rate of $30 for next business day deliveries to postcodes within the Express Post Network. Please check delivery timeframe to your postcode on the Australia Post website, as postcodes outside of the area will incur additional delays. Australia Post offer the next business day guarantee – it is the responsibility of Australia Post to uphold that guarantee. East Coast Bongs is not responsible for delays once Australia Post is in possession of your parcel.

East Coast Bongs reserve the right to increase postage charges on any order should we deem necessary i.e. excessively large orders or remote locations.

East Coast Bongs does not ship out side of Australia.

Returns

All purchases are final and returns are not accepted, unless items are faulty. If you have any issues with your order, please contact us. Have a look at our FAQs Page once reading everything below.

Faulty Items

We will refund, credit or replace any items that are found to be faulty on arrival, or within the warranty period (on warranty applicable items). If you feel your item is faulty, please contact us as soon as possible at our Contact Form and we will then advise you on how to return your item. Please include photos of the fault if applicable.

Breakages

While all care is taken with packaging of fragile items, breakages may occur in transit. If your item has arrived broken or damaged, please contact us as soon as possible at our Contact Form. Include photos of the broken or damaged item/s.

Please inspect your items thoroughly on arrival. If you do not report any problems with your item when you receive it, we assume that you received it in good working order without damage. We have no responsibility to provide a refund, exchange or credit for items that you have damaged or broken yourself after the fact.

Images and designs

All designs, images and artwork on this website are the copyright of East Coast Bongs. No permission is given to reproduce any of the logos, trademarks, brand names, artwork, images, or designs featured on this website and any such use my constitute infringement on the owners’ rights.

Clear photos of faulty products must be provided for a return to be considered for approval.

Your information

When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.

We reserve the right to refuse to supply any person and/or close account for any reason including misuse and abuse of staff.

Please see our Privacy Policy for more information

Terms & Conditions

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